Effective date: September 06, 2018
Nero Resources Pty Ltd (“us”, “we”, or “our”) operates the website and the Nero Nutrition Hero mobile application (the “Service”).
This page informs you of our policies regarding the terms and conditions, use and services of Nero Nutrition Hero.
1. About the Application
1.1. Welcome to Terms and Conditions – Mobile App (the ‘Application’). The Application facilitates interactions between:
(a) People requiring professional healthy eating advice (the ‘Receiver’); and
(b) Nero nutrition hero (the ‘Provider’),
making it easier for the Receiver and the Provider to locate, communicate, arrange payment and deliver the services in a fast and secure manner (the ‘Services’).
1.2. The Application is operated by Nero Resources Pty Ltd PTY. LTD. (ABN 56 603 960 701). Access to and use of the Application, or any of its associated Products or Services, is provided by Nero Resources Pty Ltd. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Application, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Application, or any of its Services, immediately.
1.3. Nero Resources Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Nero Resources Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates of the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
2. Acceptance of the Terms
You accept the Terms by using or browsing the Application. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Nero Resources Pty Ltd in the user interface.
3. The Platform Service
3.1. In order to access the Services, both the Receiver and the Provider are required to register for an account through the Application (the ‘Account’).
3.2. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(a) Email address
(b) Preferred username
(c) Mailing address
(d) Telephone number
3.3. You warrant that any information you give to Nero Resources Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.
3.4. Once you have completed the registration process, you will be a registered member of the Application (‘Member’) and agree to be bound by the Terms.
3.5. You may not use the Services and may not accept the Terms if you are not of legal age to form a binding contract with Nero Resources Pty Ltd;
4. Your obligation as a Member
4.1. As a Member, you agree to comply with the following:
(a) you will not share your profile with any other person;
(b) you will use the Services only for purposes that are permitted by:
- (i) the Terms; and
- (ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(c) you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
(d) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Nero Resources Pty Ltd of any unauthorised use of your password or email address or any breach of security of which you have become aware;
(e) you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;
(f) any content that you broadcast, publish, upload, transmit, post or distribute on the Application (‘Your Content’) will always be accurate, correct and up to date and you will maintain reasonable records of Your Content.
(g) you agree not to harass, impersonate, stalk, threaten another Member of the Application (where interaction with other Members is made available to you);
(h) access and use of the Application is limited, non-transferable and allows for the sole use of the Application by you for the purposes of providing the Services;
(i) you will not use the Services or the Application in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Nero Resources Pty Ltd;
(j) you will not use the Services or Application for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Application;
(k) you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by Nero Resources Pty Ltd for any illegal or unauthorised use of the Application; and
(l) you acknowledge and agree that any automated use of the Application or its Services is prohibited.
5. Using the Application as the Receiver
The receiver logs in and provides personal data to enable the professional to provide a medically backed nutrition education service. The receiver can use the service to purchase goods via the store.
6. Using the Application as the Provider
The provider receives personal health data from the receiver and provides individualised professional support, including educational videos and fact sheets, special diet recipes and shopping lists, and recommendations for store purchases to enhance the receiver’s experience with the provider’s service for optimal health results.
7.1. Nero Resources Pty Ltd registration is free for providers and receivers
7.2. Nero Resources Pty Ltd offers the service of providing nutrition resources via the store
7.3 Nero Resources Pty Ltd offers premium subscribers commission on sale of store items
7.4 All payments made in the course of your use of the Services are made using Stripe. In using the Application, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe terms and conditions which are available on their Application.
8. Refund Policy
8.1. Since Nero Resources Pty Ltd is only a facilitator in introducing the Receiver to the Provider and providing a system to make safe payment, Nero Resources Pty Ltd does not hold any liability to the Receiver directly and will not personally refund them any payments made in the use of Services.
8.2. Notwithstanding the above clause, if a Receiver is unsatisfied with the services provided by the Provider or believes that they may be entitled to a refund, then Nero Resources Pty Ltd requires the Receiver to:
- (a) contact the Provider directly to request a refund; and
- (b) if contacting the Provider is not successful after fourteen (14) days, contact Nero Resources Pty Ltd through the ‘Contact Us’ section of the Application outlining why you believe you are entitled to a refund so we are able to determine if the Provider should be removed from the Services.
8.3. If contacted by a Receiver who is requesting a refund pursuant to the above clause, the Provider agrees that it will immediately:
- (a) complete the Nero Resources Pty Ltd refund request form (the ‘Request Form’) provided on the Application; and
- (b) provide both the Request Form and the email from the Receiver requesting the refund to Nero Resources Pty Ltd.
8.4 If the Provider agrees to a refund it is acknowledged that the Provider will instruct Nero Resources Pty Ltd to refund all or part of the payments made to the Receiver directly, less any fees and charges incurred by Nero Resources Pty Ltd in processing the refund.
8.5 Both the Receiver and Provider agree that they will comply with the Refund Policy contained in this Clause of these Terms.
9. Copyright and Intellectual Property
9.1. The Application, the Services and all of the related products of Nero Resources Pty Ltd are subject to copyright. The material on the Application is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Application (including but not limited to text, graphics, logos, button icons, video images, audio clips, Application, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Nero Resources Pty Ltd or its contributors.
9.2. All trademarks, service marks and trade names are owned, registered and/or licensed by Nero Resources Pty Ltd, who grants to you a worldwide, non- exclusive, royalty-free, revocable license whilst you are a Member to:
- (a) use the Application pursuant to the Terms;
- (b) copy and store the Application and the material contained in the Application in your device’s cache memory; and
- (c) print pages from the Application for your own personal and non- commercial use.
Nero Resources Pty Ltd does not grant you any other rights whatsoever in relation to the Application or the Services. All other rights are expressly reserved by Nero Resources Pty Ltd.
9.3. Nero Resources Pty Ltd retains all rights, title and interest in and to the Application and all related Services. Nothing you do on or in relation to the Application will transfer any:
- (a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
- (b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
- (c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
9.4 You may not, without the prior written permission of Nero Resources Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third-party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Application, which are freely available for re-use or are in the public domain.
9.5 Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Application, then you grant to Nero Resources Pty Ltd a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.
11. General Disclaimer
11.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
11.2 Subject to this clause, and to the extent permitted by law:
- (a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
- (b) Nero Resources Pty Ltd we will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
11.3 Use of the Application and the Services is at your own risk. Everything on the Application and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Nero Resources Pty Ltd make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Nero Resources Pty Ltd) referred to on the Application. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
- (a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
- (b) the accuracy, suitability or currency of any information on the Application, the Services, or any of its Services related products (including third party material and advertisements on the Application);
- (c) costs incurred as a result of you using the Application, the Services or any of the products of Nero Resources Pty Ltd; and
- (d) the Services or operation in respect to links which are provided for your convenience.
11.4 You acknowledge that Nero Resources Pty LtdApplication and the Services are only intended to facilitate the interactions between the Receiver and the Provider and does not offer any services other than the Services and Nero Resources Pty Ltd holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).
If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of Nero Resources Pty Ltd. Competitors are not permitted to use or access any information or content on our Application. If you breach this provision, Nero Resources Pty Ltd will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.
13. Limitation of Liability
13.1. Nero Resources Pty Ltd’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
13.2. You expressly understand and agree that Nero Resources Pty Ltd, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
13.3. You acknowledge and agree that Nero Resources Pty Ltd holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Application.
14. Termination of Contract
14.1. If you want to terminate the Terms, you may do so by unsubscribing directly on the Application and is immediate. Subscriptions are monthly.
14.2. Nero Resources Pty Ltd may at any time, terminate the Terms with you if:
- (a) you have breached any provision of the Terms or intend to breach any provision;
- (b) Nero Resources Pty Ltd is required to do so by law;
- (c) Nero Resources Pty Ltd is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or
- (d) the provision of the Services to you by Nero Resources Pty Ltd is, in the opinion of Nero Resources Pty Ltd, no longer commercially viable.
14.3 Subject to local applicable laws, Nero Resources Pty Ltd reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Application or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Nero Resources Pty Ltd’s name or reputation or violates the rights of those of another party.
14.4 When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Nero Resources Pty Ltd have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.
15.1. You agree to indemnify Nero Resources Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
- (a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
- (b) any direct or indirect consequences of you accessing, using or transacting on the Application or attempts to do so; and/or
- (c) any breach of the Terms.
16. Governance and Jurisdiction
If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.